General FAQs

Frequently Asked Questions

  • Certainly! Delivery charges depend on both the distance and the specific items to be delivered. Additional fees may apply if the delivery point isn't at street level, necessitating navigation of stairs, or if it's a significant distance from where our truck can be stationed.

  • We are able to offer you set up and break down services at no additional charge. We require a floor plan 48 hours prior to the drop-off time in order for the team to adequately prepare and not be late for any other drop-offs. If no setup services were requested and you require them during delivery, the driver(s) will need to receive authorization.

  • We drop off the Friday before the event and pick up the Monday after the event. Any after hour/weekend pick up will be charged additional fees.

  • We now have a wishlist feature on our website. Simply “add to wishlist” similar to adding to cart when online shopping and submit your request with the icon on the bottom right of the screen. You may also contact us via email at Primetimerentalsllc@outlook.com or call us at (813) 766-0306 to schedule your rental. To reserve your rental, we require a 50% deposit during the time of booking and the remaining balance is to be paid in full 10 days prior to your event.

  • We do not refund any non-refundable deposits. Once we receive a deposit, our system sets aside the items in your rental order and prevents us from booking those particular items for any other events. If you have any additional further questions, please email us at Primetimerentalsllc@outlook.com.

  • We do not charge a cleaning fee.

  • We allow pick-ups on orders over $75. There is also a $25 pick-up fee to ensure someone is at the warehouse. The pick-up and drop-off must be scheduled prior to reserving the items. Some items such as specialty chairs may not be allowed to be picked up due to the possible damage during transportation.

  • We understand that last-minute needs can arise, and we do our best to accommodate additional requests. Please contact us as soon as possible, and we will do our best to provide the equipment or services you need.

  • It's best to book your rental equipment as early as possible to ensure availability. We recommend booking at least 2-3 months in advance for larger events.

  • Our team is available to provide support throughout your event. If you experience any problems with the rental equipment, please contact us immediately, and we will work to resolve the issue as quickly as possible.

  • If a rental item is damaged or lost, the customer will be responsible for the replacement cost of the item.

Tent FAQs

  • High Peak Tents

    Frame tents are larger structures that are typically used for weddings, corporate events, and other larger gatherings. They are freestanding and do not require any support poles in the center of the tent. Frame tents are made with aluminum or steel frames that support the weight of the tent, and they are typically covered with vinyl or polyester material. Frame tents can be set up on any surface, including concrete, asphalt, or grass, making them very versatile.

    Pop-Up Canopies

    Pop-up canopies are typically smaller structures that are designed to be easy to set up and take down. They are often used for backyard parties, picnics, and other events where shade or protection from the elements is needed. Pop-up canopies are typically made with lightweight materials, such as aluminum or steel frames and polyester or nylon canopies. They can be set up quickly without the need for any special tools or equipment.

  • Typically, we need at least 5 feet around the entire tent to give our team room to build it and maneuver but also to stake into the ground. For example, if you needed a 20x20 tent, we need a 30x30 area so we have 5 feet on each side. If you’re unsure if a tent can be installed, please email us the dimensions and a photo of the area to Primetimerentalsllc@outlook.com.

  • Absolutely! A frame tent can be installed on a hard surface like concrete, asphalt, or any other hard surface. In fact, one of the advantages of a frame tent is that it can be installed on any surface, unlike pole tents that require staking into the ground. To install a frame tent on a hard surface, we use concrete blocks to secure the tent. It's important to ensure that the weights or anchors used are appropriate for the size and weight of the tent being installed.